BelCare™ is the best ongoing care and protection program in the business. It covers you for the life of your hearing aids and is one of the most comprehensive hearing care programs available. BelCare also assures you attention at any one of over 1,500 participating Beltone locations across North America. No other company offers the same level of commitment.
1. Annual Beltone Hearing Evaluation
This free, annual 6-step hearing evaluation is designed to ascertain hearing loss and determine any recommended changes in hearing aids. Your practitioner will explain each step of the hearing evaluation and what it aims to accomplish. Upon completion, your test results will be thoroughly explained to you, with absolutely no obligation on your part.
2. BelCare Lifetime Care
For as long as your own your Beltone hearing aids, you’re eligible to receive follow-up care at over 1,500 Beltone Hearing Care Centres throughout North America.
3. 30-Day Refund Policy
In some very rare cases, a client may not be able to adjust to sound amplification, despite their practitioner’s attention to settings and fit. Therefore, within 30 days of date of delivery, any Beltone hearing aids may be returned in their original condition, less reasonable wear, to the Beltone Hearing Care Centre of purchase.
4. Patient Care Phone Line
If you’re travelling or vacationing and your hearing aids need service, our Beltone patient care representatives are happy to assist you. Just call our toll-free number: 1-800-BELTONE (1-800-235-8663).
5. Minimum Loss Required for Hearing Aids
Your Beltone practitioner guarantees not to fit you with hearing aids unless your hearing loss is severe enough to warrant such a recommendation. Before your practitioner recommends Beltone hearing aids, your audiogram must indicate a hearing loss that falls within a range treatable with hearing aids.
6. Quality Control Review
To ensure you’re fitted with hearing aids customized to your individual hearing loss, your audiogram and fitting recommendations will be reviewed and approved by a licensed hearing instrument specialist, an audiologist, or an audioprosthologist.
7. Establishing Expectations
A smooth adjustment to wearing new hearing aids requires patience. To help you through this period, your Beltone practitioner will provide a program of personal counselling and aftercare. Your Beltone practitioner will also explain the benefits and limitations you can reasonably expect from your hearing aids.
8. Adapting to New Hearing Aids
To help you adapt to your new hearing aids, your Beltone practitioner will institute a follow-up schedule, based on your needs. This will ensure that your hearing aids are optimally adjusted for your hearing loss, and that your adjustment to amplified hearing is proceeding well.
9. Better Hearing Verification
Your Beltone practitioner is committed to helping you enjoy the best hearing possible with your new hearing aids. To document the improvement in your hearing, your Beltone practitioner will conduct further testing within 30 days of receiving your hearing aids.
10. Warranty and ‘Loss, Stolen & Damaged’ Protection
Our Beltone hearing aids are covered by a Limited Manufacturer’s Warranty for one year. Additionally, you’ll receive 1 full year of ‘Lost, Stolen or Damaged’ Protection. Your Beltone practitioner will explain this coverage, and also explain how to extend it.
11. Minimum 2-Year* Protection for Change in Hearing Loss
If a new hearing test reveals a permanent and measurable increase in sensorineural hearing loss within 2 years of your original hearing aid purchase, Beltone will provide you with a more powerful hearing aid at no charge to you.
12. Code of Ethics
All participating BelCare™ practitioners have signed a Code of Ethics and Professional Conduct document in which they commit themselves to promoting and preserving the highest standards of ethical and compassionate hearing care.
The complete BelCare™ Plan is available at participating Beltone Hearing Care Centres. Some restrictions and limitations apply. 30-Day Refund Policy varies by province and state. Written arrangements with third-party payers supersede this policy, when appropriate. For complete details, see your independent participating Beltone Hearing Care Professional. Beltone is responsible for limited Warranty, LS&D, and Hearing Loss Protection programs. The independent participating Beltone Hearing Care Professional is responsible for all other facets of BelCare™.
*Before travelling to the US, please contact your preferred Canadian Beltone location for information on participating American Beltone locations able to service your specific hearing aid model.
*Minimum of a 2-year protection for change in hearing loss. Please contact your local dispenser; protection for change in hearing loss may be different in your local area.